We hope you are completely happy with your purchase. As we supply a wide range of standard, cut-to-order, made-to-measure and bespoke products, return and cancellation rights vary depending on the product ordered.
Standard Products
For eligible standard products purchased online, by telephone or by email, you normally have 14 days after receiving the goods to tell us that you wish to cancel. You then normally have a further 14 days to return the goods.
If you wish to return an item, please contact us before sending any goods back so that we can confirm the appropriate return procedure and return address.
Please keep returned products in good condition and, wherever possible, in their original packaging. You may inspect goods to the extent reasonably necessary to establish their nature, characteristics and suitability, as you would in a shop. If handling beyond this reduces the value of the goods, we may make an appropriate deduction where permitted by law.
For an eligible change-of-mind return, you are normally responsible for the direct cost of returning the goods unless we agree otherwise. Different rules apply where goods are faulty, damaged, misdescribed or incorrectly supplied.
Cut-to-Order, Made-to-Measure & Bespoke Products
Products that have been made, mixed, manufactured, cut or personalised specifically to your requirements may fall outside the statutory change-of-mind cancellation right. This can include made-to-measure curtains and blinds, bespoke cushions and pelmets, customised products, made-to-specification goods and, depending on how they have been supplied, fabrics or trimmings cut specifically to the quantity ordered.
Where a product is not normally returnable, we may still be able to approach the supplier on your behalf to request a return. Any such return is subject to the supplier's agreement and may be subject to restocking, handling and return delivery charges. We will confirm any applicable charges before a discretionary return is authorised.
Wallpaper, Paint & Batch-Sensitive Products
Eligible standard wallpaper rolls purchased at a distance are subject to the normal statutory cancellation rules. Wallcoverings cut to length, paint specially mixed to your chosen colour, products manufactured to order or other goods produced specifically to your requirements may be treated differently.
Because wallpaper and other decorative products can vary between batches, we recommend checking quantities carefully before ordering and ordering sufficient material for your project at the same time. Please contact us before returning wallpaper, paint or other batch-sensitive products.
Faulty, Damaged or Incorrect Items
Please inspect your order when it arrives and contact us promptly if you believe an item is faulty, damaged or has been supplied incorrectly. Where applicable, please stop cutting, altering, installing or using the product once a potential problem has been identified, as we may need to inspect the goods or refer the matter to the manufacturer.
If an item is faulty, damaged, misdescribed or incorrectly supplied, we will deal with the matter in accordance with your statutory rights. Nothing in our Returns Policy affects your statutory rights.
For full details, please see our Returns & Refunds Policy and Terms & Conditions, or contact us on 01733 230499 or email info@tm-interiors.co.uk before arranging a return.
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