TM INTERIORS LTD - Website usage terms and conditions.
Please read these conditions carefully before using the TM-Interiors.co.uk website. By using the TM-Interiors.co.uk website, you signify your agreement to be bound by these conditions. In addition, when you use any current or future TM-Interiors.co.uk service you will also be subject to the terms, guidelines and conditions applicable to that service. ("Terms"). If these Conditions of Use & Sale are inconsistent with such Terms, the Terms will control.
Conditions Relating to Your Use of TM-Interiors.co.uk
1. Your Account
If you use the website, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer to prevent unauthorised access to your account. You agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that the password is kept confidential and secure and should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.
Please ensure that the details you provide us with are correct and complete and inform us immediately of any changes to the information that you provided when registering. You can access and update much of the information you provided us with in the Your Account area of the website.
TM-Interiors.co.uk reserves the right to refuse access to the website, terminate accounts, remove or edit content, or cancel orders at our discretion. If we cancel an order, it will be without charge to you.
Please review our Privacy Notice, which also governs your visit to TM-Interiors.co.uk, to understand our practices.
3. Access to TM-Interiors.co.uk
We will do our utmost to ensure that availability of the website will be uninterrupted and that transmissions will be error-free. However, due to the nature of the Internet, this cannot be guaranteed. Also, your access to the website may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.
4. Licence for website access
TM-Interiors.co.uk grants you a limited licence to access and make personal use of this website, but not to download (other than page caching) or modify it, or any portion of it, except with express written consent of TM-Interiors.co.uk. This licence does not include any resale or commercial use of this website or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this website or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, robots, or similar data gathering and extraction tools.
This website or any portion of this website may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent.
You may not frame or use framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of TM-Interiors.co.uk and its affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilising TM-Interiors.co.uk's or its affiliates' names or trademarks without the express written consent of TM-Interiors.co.uk. Any unauthorised use terminates the permission or license granted by TM-Interiors.co.uk.
You are granted a limited, revocable, and non-exclusive right to create a hyperlink to the Welcome page of TM-Interiors.co.uk as long as the link does not portray TM-Interiors.co.uk, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any TM-Interiors.co.uk logo or other proprietary graphic or trademark as part of the link without our express written consent.
5. Your conduct
You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired in any way.
You understand that you, and not TM-Interiors.co.uk, are responsible for all electronic communications and content sent from your computer to us and you must use the website for lawful purposes only.
You must not use the website for any of the following:
- for fraudulent purposes, or in connection with a criminal offence or other unlawful activity
- to send, use or reuse any material that is illegal, offensive, abusive, indecent, defamatory, obscene or menacing; or in breach of copyright, trademark, confidence, privacy or any other right; or is otherwise injurious to third parties; or objectionable; or which consists of or contains software viruses, political campaigning, commercial solicitation, chain letters, mass mailings or any "spam"
- to cause annoyance, inconvenience or needless anxiety
6. Reviews, comments, communications and other content
Users of this website may post reviews, comments and other content; send communications; and submit suggestions, ideas, comments, questions, or other information, as long as the content is not illegal, obscene, abusive, threatening, defamatory, invasive of privacy, infringing of intellectual property rights, or otherwise injurious to third parties, or objectionable and does not consist of or contain software viruses, political campaigning, commercial solicitation, chain letters, mass mailings, or any form of "spam." You may not use a false e-mail address, impersonate any person or entity, or otherwise mislead as to the origin of any content. TM-Interiors.co.uk reserves the right (but not the obligation) to remove or edit any content.
If you do post content or submit material, and unless we indicate otherwise, you
- (a) grant TM-Interiors.co.uk and its affiliates a non-exclusive, royalty-free and fully sublicensable rights to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, and display such content throughout the world in any media; and
- (b) TM-Interiors.co.uk and its affiliates and sublicensees the right to use the name that you submit in connection with such content, if they choose.
You agree that the rights you grant above are irrevocable during the entire period of protection of your intellectual property rights associated with such content and material. You agree to waive your right to be identified as the author of such content and your right to object to derogatory treatment of such content. You agree to perform all further acts necessary to perfect any of the above rights granted by you to TM-Interiors.co.uk, including the execution of deeds and documents, at the request of TM-Interiors.co.uk.
You represent and warrant that you own or otherwise control all of the rights to the content that you post; that, as at the date that the content or material is submitted to TM-Interiors.co.uk: (i) the content and material is accurate; (ii) use of the content and material you supply does not breach any applicable TM-Interiors.co.uk policies or guidelines and will not cause injury to any person or entity (including that the content or material is not defamatory). You agree to indemnify TM-Interiors.co.uk and its affiliates for all claims brought by a third party against TM-Interiors.co.uk or its affiliates arising out of or in connection with a breach of any of these warranties.
7. Defamation claims
Because TM-Interiors.co.uk lists many products for sale on the website and hosts many thousands of comments, it is not possible for us to be aware of the contents of each product listed for sale, or each comment or review that is displayed. Accordingly, TM-Interiors.co.uk operates on a "notice and takedown" basis. If you believe that any content on, or advertised for sale on, the website contains a defamatory statement, please notify us immediately. Once this procedure has been followed, TM-Interiors.co.uk will make all reasonable endeavours to remove the defamatory content complained about within a reasonable time.
8. Copyright, authors' rights and database rights
All content included on the website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of TM-Interiors.co.uk, its affiliates or its content suppliers and is protected by Luxembourg and international copyright, authors' rights and database right laws. The compilation of all content on this website is the exclusive property of TM-Interiors.co.uk and its affiliates and is protected by United Kingdom and international copyright and database right laws. All software used on this website is the property of TM-Interiors.co.uk, our affiliates or our software suppliers and is protected by international copyright and author' rights laws.
You may not systematically extract and/or re-utilise parts of the contents of the website without TM-Interiors.co.uk's express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation of any substantial parts of this website, without TM-Interiors.co.uk's express written consent. You also may not create and/or publish your own database that features substantial (eg our prices and product listings) parts of this website without TM-Interiors.co.uk's express written consent.
Conditions Relating to the Sale of Products to You
This section deals with conditions relating to the sale of products by TM-Interiors.co.uk to you.
9. Our contract
The display of items for sale on TM-Interiors.co.uk is an invitation to treat and is an indication by the us that we may be prepared to enter into a contract with you. An offer will only be made once you give us notice of your intention to buy an item from the site (i.e. submit an order). When you place an order to purchase a product from TM-Interiors.co.uk, we will send you an e-mail confirming receipt of your order and containing the details of your order. Your order represents an offer to us to purchase a product which is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you and you agree that you will be liable for the goods once shipped. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract. We reserve the right to accept or reject your offer for any reason.
Some of our suppliers require certain service standards applied when selling their products. We as a company supply these services such as measuring for curtains, curtain making, advice on use of fabric and wallpapers etc. TM-Interiors can offer you these services should you need them, but if you choose to purchase goods online from us then we accept that as your right to decline the use of our services and simply purchase the product from us.
By clicking the 'Accept' button on checkout you agree to these terms and conditions. By completing and submitting the electronic order form you are making an offer to purchase goods which, if accepted by us, will result in a binding contract. While your card may be debited before the contract is formed, if you order is ultimately rejected, a full refund will be made immediately.
10. Stock & Deliveries
We do not hold stock of all items so while we try to ensure all information is correct from time to time items that we list for sale can become unavailable at any given moment. If you happen to order an item which is out of stock or discontinued you will generally be notified within 24 hours of placing the order and a full refund issued. Sometimes items are special orders shipped from abroad and if this is the case you will be notified via email. If you want to double check availability before placing an order then please contact us on ++(0)1733 230499 and we will be happy to check for you. Deliveries are normally 3-5 days from date of order and all orders are shipped and tracked via UPS. The Dispatch Confirmation E-mail we send confirms dispatch of your order and provides a tracking number information. Deliveries are generally made Monday Friday between 8am-6pm. TM Interiors reserves the right to charge extra for Express Shipments and Saturday deliveries. Any Free Shipping does not include Express Deliveries or Weekends.
Please review our Returns Policy, which applies to products purchased from us.
If the product is defective in any way or has a fault, a replacement or refund will be made as long as the product is in the same condition as dispatched and it is within seven days with the sales ticket and in the original packaging. Please note that you should check all fabric products for faults and defects as by the very nature of fabrics imperfections can and do occur, however if the fabric has been cut before these defects have been noticed then TM Interiors has no legal obligation to replace the fabric. Please note that you should check all wallpaper products for faults before and during hanging and if any found it should be reported immediately and not after the work has been completed. If the product is defective in any way or has a fault, a full replacement or refund will be made at no charge.
We also always recommend that you order a sample first to avoid any confusion regarding colour, scale of pattern, finish etc. In the event of a fault, please email us with the details to [email protected] If you are returning any products, please send them to: TM Interiors Limited, Attention Returns Department, 41 Culley Court, Bakewell Road, Peterborough. PE2 6XD (This is our address for returns and any other communication).
In the event that an order has been placed and you wish to cancel before dispatch has occurred we reserve the right to charge a handling/re-stocking fee to cancel the order which is normally 25% of the value. In this circumstance we can only consider a cancellation if we receive written correspondence by email to [email protected] within 24 hours of the order being placed.
Whilst we aim to show real time information on items stock levels in line with our 3 to 5 working day deliver times there are instances when an item might become out of stock/in production between us receiving your order and processing it. If this circumstance occurs we will notify you as quickly as possible with the expected delivery time for the item, at which point you will be given the option to continue with your order or amend/cancel your order. Normally once we have ordered from a batch that is in production there is a manufacturer’s production time frame that is outside of our standard delivery times and If we don't receive written confirmation of your request to cancel an order within seven days from the date of the order placement we will no longer be able to offer a cancellation in these circumstances.
Any fabric, wallpaper, trimming or pole that has been sold by the meter which has been cut specifically to your requested measurement is considered a be-spoke product and therefore cannot be cancelled and returned, unless accepted by TM Interiors. Any made-to-measure curtains or blinds, bespoke cushions and pelmets, hand made furniture are all manufactured to customer's requirements therefore we cannot accept any cancellations or alterations and we are unable to offer refunds once your order has been placed and the manufacture of such items has commenced. Again if accepted we reserve the right to charge a handling/re-stocking fee to cancel the order which is normally 25% of the value but can be more in some instances.
Damaged goods during shipping/transit are not classed as faulty and are covered by shipping/transit insurance for repair.
Customers in the European Union are entitled to a statutory cooling-off period of seven business days. Details of this statutory right and an explanation of how to exercise it are provided in the order confirmation e-mail and in the Returns Policy.
12. Pricing and availability
We list availability information for products sold by us on the website, including on each product information page. Beyond what we say on that page or otherwise on the website, we cannot be more specific about availability. Please note that dispatch estimates are just that. They are not guaranteed dispatch times and should not be relied upon as such. As we process your order, we will inform you by e-mail if any products you order turn out to be unavailable.
Despite our efforts, a small number of products in our catalogue are mispriced. Rest assured, however, that we verify prices as part of our dispatch procedures. If a product's correct price is lower than our stated price, we charge the lower amount and send you the product. If a product's correct price is higher than our stated price, we will, at our discretion, either contact you for instructions before dispatch or cancel your order and notify you of such cancellation.
All prices are inclusive of VAT unless stated otherwise.
When ordering goods from TM-Interiors.co.uk for delivery overseas you may be subject to import duties and taxes, which are levied once the package reaches the specified destination. Any additional charges for customs clearance must be borne by you; we have no control over these charges and cannot predict what they may be. Customs policies vary widely from country to country, so you should contact your local customs office for further information. Additionally, please note that when ordering from TM-Interiors.co.uk, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the goods. Your privacy is important to us and we know that you care about how information about your order is used and shared. We would like our international customers and customers dispatching products internationally to be aware that cross-border deliveries are subject to opening and inspection by customs authorities. For more information see Customs Information.
14. Health & Safety
By purchasing any product, you acknowledge that you have read and understood our Health & Saftey Guidelines.
Conditions Relating to Both Your Use of TM-Interiors.co.uk and Sales to You
TM-Interiors.co.uk does not sell products for purchase by children. We sell children's products for purchase by adults. If you are under 18, you may use TM-Interiors.co.uk only with the involvement of a parent or guardian.
16. Electronic communications
When you visit TM-Interiors.co.uk or send e-mails to us, you are communicating with us electronically. We communicate with you by e-mail or by posting notices on the website. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide to you electronically satisfy any legal requirement that such communications be in writing. This condition does not affect your statutory rights.
TM-Interiors.co.uk will be responsible for any losses you suffer as a result of us breaching these conditions if the losses were reasonably foreseeable to both you and us when you commenced using the website, or a contract for the sale of goods by us to you was formed. We will not be responsible for any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure) or any other indirect or consequential loss that is not reasonably foreseeable to both you and us when you commenced using the website or when a contract for the sale of goods by us to you was formed. TM-Interiors.co.uk does not limit in any way our liability by law for death or personal injury caused from our negligence or breach of duty or caused by our gross negligence or wilful misconduct.
18. Alteration of Service or Amendments to the Conditions
We reserve the right to make changes to our website, policies, and these Conditions of Use & Sale at any time. You will be subject to the policies and Conditions of Conditions of Use & Sale in force at the time that you use the website or that you order goods from us, unless any change to those policies or these conditions is required to be made by law or government authority (in which case it will apply to orders previously placed by you). If any of these conditions is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.
19. Events beyond our reasonable control
We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your statutory rights.
If you breach these conditions and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these conditions.
21. Governing law and jurisdiction
Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.
22. Our details
TM INTERIORS LTD
200 Fulbridge Road,
TM INTERIORS LTD
41 Culley Court,
Our company registration number is 7428107 England & Wales.