Identity & contact information
Name, billing and delivery addresses, email address, telephone number and account details.
TM Interiors · Customer Information
Privacy & Cookie Policy
This policy explains how TM Interiors Limited collects, uses, shares and protects personal information when you use our website, place an order, request samples, contact us, visit our showroom or use our services.
Who we are
Data controller
TM Interiors Limited is the controller responsible for the personal information described in this policy.
Company number: 07428107
Registered office: 41 Culley Court, Orton Southgate, Peterborough, England, PE2 6WA
Email: info@tm-interiors.co.uk
Telephone: 01733 230499
If you have a question about this policy, want to exercise a data-protection right or make a privacy complaint, please contact us using the details above.
Information we use
What personal information we collect
Order & project information
Products ordered, samples requested, measurements, quotations, order history, delivery details and information you provide about a made-to-measure or interiors project.
Payment & transaction information
Transaction references, payment status and related order information. Card and payment details are processed through our payment providers rather than being used by us as an independent card-processing system.
Website & marketing information
IP address, device/browser information, website interactions, cookie choices, marketing preferences and information generated through analytics and advertising technologies where permitted.
Communications
Emails, contact-form enquiries, customer-service messages, showroom enquiries, complaints, rights requests and other correspondence with us.
Reviews & feedback
Information connected with review invitations, customer feedback and responses where we use a review platform after an order.
Why we use information
Purposes & lawful bases
We only use personal information where we have a lawful basis. The basis depends on what we are doing with the information.
Purpose
Examples
Lawful basis
Orders & services
Taking payment, processing orders, arranging delivery, providing samples, quotations, made-to-measure services and customer support.
Contract, or steps at your request before entering a contract.
Customer enquiries
Responding to questions about products, brands, availability, showroom visits, services and projects.
Contract/pre-contract steps and our legitimate interest in responding to customers.
Legal & accounting records
Tax, accounting, transaction records, dispute management and meeting legal or regulatory requirements.
Legal obligation and legitimate interests.
Security & fraud prevention
Protecting our website, accounts, payments, customers and business from misuse, fraud and security threats.
Legitimate interests and, where applicable, legal obligation.
Marketing
Newsletters, product or brand updates and other direct marketing where you have chosen to receive it or where otherwise permitted by law.
Consent and/or legitimate interests where permitted, subject to applicable electronic-marketing rules.
Analytics & advertising
Understanding website use, improving the customer experience, measuring advertising and showing relevant advertising.
Consent for non-essential cookies and similar technologies, with legitimate interests used where appropriate for subsequent business analysis.
Reviews & service improvement
Inviting feedback following an order and using feedback to understand and improve our service.
Legitimate interests, subject to applicable marketing and privacy rules.
Direct marketing: you can unsubscribe from marketing emails at any time using the unsubscribe link in the email or by contacting us. You also have the right to object to the use of your personal information for direct marketing.
Payments
Payment processing
Online payments are processed using PayPal/Braintree. Payment providers may process payment credentials, transaction information, device information and fraud/risk information in accordance with their own privacy terms.
We receive the information needed to confirm and administer your transaction, but payment providers operate parts of the payment service under their own legal responsibilities.
Service providers
Who we may share information with
We only share personal information where reasonably necessary to operate the website, fulfil orders, provide services, communicate with customers, meet legal obligations or protect the business.
PayPal / BraintreePayment processing, transaction handling, fraud and risk checks.
KlaviyoEmail marketing, mailing-list management and related marketing activity.
Google AnalyticsWebsite analytics and performance measurement, subject to your cookie choices.
FullStoryWebsite experience and behaviour analysis, subject to your cookie choices.
Google AdsAdvertising measurement and remarketing where marketing cookies have been permitted.
REVIEWS.ioCustomer review invitations and review-related services following eligible orders.
Couriers, including UPSDelivery information needed to fulfil and track customer orders.
Manufacturers & suppliersOrder fulfilment, direct despatch, samples, bespoke production and product availability where required.
IT, hosting & security providersWebsite operation, hosting, support, security, backups and related technical services.
Professional advisers & authoritiesAccountants, legal advisers, insurers, regulators or authorities where necessary or legally required.
Cookies
Cookies & similar technologies
Our website uses cookies and similar technologies. Some are necessary for the website to function, for example to support security, shopping basket, checkout and account features.
Other technologies may be used for preferences, analytics and marketing. These can include services such as Google Analytics, FullStory and Google Ads.
Non-essential cookies are subject to your cookie choices. You can review or change those choices using the site's Manage Cookie Preferences control.
Cookie technologies and provider names can change as website services are updated. The consent manager should be treated as the current on-site control for enabling or disabling optional categories.
International processing
Transfers outside the UK
Some of the service providers we use operate internationally or may process information outside the UK.
Where personal information is transferred internationally, we take the steps required by applicable UK data-protection law. Depending on the destination and provider, this may include reliance on UK adequacy regulations or approved contractual safeguards.
Retention
How long we keep information
Customer account and order records are generally retained for six years where needed for accounting, tax, contractual, warranty, dispute or business-record purposes.
Other personal information is kept only for as long as reasonably necessary for the purpose for which it was collected, taking account of legal, regulatory, operational and security requirements.
Marketing information is retained until you unsubscribe, withdraw consent, object where applicable, or the information is no longer needed. Cookie retention varies by cookie and provider.
We may retain information for longer where required by law, where a dispute or legal claim is ongoing, or where another legitimate retention requirement applies.
Security
How we protect information
We use appropriate technical and organisational measures designed to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
No website, transmission method or storage system can be guaranteed to be completely secure. If we become aware of a personal-data breach, we assess and respond to it in accordance with our legal obligations.
Your information
Your data-protection rights
Depending on the circumstances and the lawful basis we rely on, you may have rights to:
Access
Ask for a copy of personal information we hold about you.
Rectification
Ask us to correct information that is inaccurate or incomplete.
Erasure
Ask us to delete personal information in circumstances where the law gives you that right.
Restriction
Ask us to restrict how personal information is used in certain circumstances.
Object
Object to certain processing based on legitimate interests and object at any time to direct marketing.
Portability
Ask for certain information to be provided in a portable format where this right applies.
If we rely on your consent, you may withdraw it at any time. Withdrawing consent does not affect processing that was lawful before consent was withdrawn.
To exercise a right, email info@tm-interiors.co.uk. We may need to verify your identity before acting on a request.
Complaints
Data-protection complaints
If you believe we have not handled your personal information correctly, you can make a data-protection complaint directly to TM Interiors.
Email info@tm-interiors.co.uk with “Data Protection Complaint” in the subject line and include enough information for us to understand and investigate the issue.
We will acknowledge a data-protection complaint within 30 days, take appropriate steps to investigate it without undue delay, keep you informed where appropriate and tell you the outcome.
Information Commissioner's Office
If you remain dissatisfied, you have the right to complain to the UK Information Commissioner's Office (ICO).
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Helpline: 0303 123 1113
Further information is available from the ICO website.
Policy updates
Changes to this policy
We may update this policy as our services, suppliers, systems or legal obligations change. When we make material changes, we will update the date shown at the top of this page and, where appropriate, provide additional notice.
Privacy enquiries
Need to contact us about your personal information?
For privacy questions, rights requests or a data-protection complaint, contact TM Interiors and we will direct the request appropriately.
