Frequently Asked Questions

No. We do not generally hold stock of the full range shown online. Many products are ordered from the manufacturer or supplier after your order is placed. If availability or a particular deadline is important, please contact us before ordering and we will be happy to check.

Many of the products we sell are ordered specifically from the relevant manufacturer or supplier once your order is placed with us. Taking payment allows us to place and secure that supplier order rather than waiting until the goods physically reach us.

Online card and payment transactions are processed securely through PayPal/Braintree. The payment options available for your order are shown during checkout.

Yes. You can contact us on 01733 230499 or email info@tm-interiors.co.uk. We can help check product information, availability and delivery before progressing your order.

Where a product page offers a Request a Quote option, use that to send us the product details and your requirements. You can also email us or telephone the showroom. For made-to-measure work, include approximate measurements and photographs where possible.

Manufacturer prices, promotions, exchange rates and supplier price lists can change. The current selling price is shown on the product page or confirmed in your quotation. If you have found the same product for less elsewhere, see our Price Match Policy.

Consumer-facing prices are shown inclusive of VAT where VAT applies. Where an ex-VAT price is also displayed, it is provided as additional information.

Sometimes. Contact us as soon as possible. If the supplier order has not progressed too far we may be able to amend it. If goods have already been ordered, cut, manufactured or despatched, changes may not be possible and a separate order may be required.

Standard UK mainland delivery is £11 including VAT for orders under £100. Orders over £100 are delivered free within the UK mainland.

Additional charges apply to Northern Ireland, the Scottish Highlands and Islands, the Channel Islands, Isle of Man and Isles of Scilly. Any applicable surcharge is shown at checkout.

Our general delivery aim is approximately 3–5 working days unless the product page states otherwise. Because many products are ordered from suppliers rather than held by us, lead times can vary by brand and stock location.

Express delivery may be available by arrangement, depending on the product, brand and supplier stock position. Please contact us before ordering and we will check the earliest available delivery and any additional charge.

We commonly use UPS, although other couriers, manufacturers or suppliers may deliver directly where appropriate.

We send despatch confirmation and tracking information where it is available. For UPS deliveries, services such as UPS My Choice may also allow you to manage certain delivery preferences directly with the courier.

Yes, where the checkout or order process allows it. If you need goods from the same order sent to more than one address, contact us before ordering because additional delivery charges may apply.

Tell us your preferred date and we will do our best to help, but a requested date is not guaranteed unless we expressly confirm it. Supplier availability and courier services can affect what is possible.

Contact us promptly with your order number and photographs of the packaging and affected product where possible. We will investigate with the courier or supplier and arrange the appropriate next step. Please keep the packaging until we have advised you what to do.

International delivery is available for many products, but not every brand, product or destination can be supplied internationally. Use the checkout option where available, or contact us with the product, quantity and destination and we will confirm what is possible.

Yes, where a sample is available. Use the Order Sample option on the relevant product page and complete the order through checkout.

We do not generally hold sample stock ourselves. Samples are supplied through the relevant manufacturers and suppliers, so availability and despatch times can vary.

Fabric samples are generally around 10cm × 10cm. Wallpaper samples vary by manufacturer and are commonly around A6 to A4. Exact sizes are determined by the supplier.

Sample prices vary by brand and supplier. The current sample price is shown when ordering or at checkout.

Sample-only orders are handled separately from standard product orders. Postage is calculated according to the number of samples and destination and is shown at checkout.

There is no separate sample delivery charge when samples are ordered together with standard products. The normal delivery charge for the product order applies.

Samples can come from different manufacturers and suppliers. For larger sample orders across several suppliers, please allow approximately 10–14 days and expect that packages may arrive separately.

We no longer operate a returnable-sample service by post. Returnable samples may sometimes be available through the showroom, subject to availability and a separate charge. Contact us if you need to view a larger piece.

For eligible standard products bought online, by telephone or by email, you normally have 14 days after receiving the goods to tell us that you wish to cancel, followed by a further 14 days to return them.

Please contact us before sending anything back so we can confirm the correct return procedure and address.

Products made specifically to your measurements or specification can fall outside the statutory change-of-mind cancellation right. This may include made-to-measure curtains, Roman blinds, headboards, cushions and other bespoke furnishings.

Faulty, damaged or misdescribed bespoke goods remain subject to your statutory rights.

Cut-to-order material may fall within the exception for goods made to a customer's specifications. Where a statutory change-of-mind return is not available, we may still be able to ask the supplier whether it will accept the material back on a discretionary basis.

Any discretionary return is subject to supplier approval and may involve handling, restocking and return carriage charges. We will confirm the position before authorising a return.

We do not normally accept individual surplus rolls from a larger wallpaper order. Wallpaper is ordered specifically from our suppliers for each customer and is supplied in dye batches. Because we do not hold general wallpaper stock, isolated rolls returned from a completed order cannot normally be put back into stock for resale.

If a supplier is willing to accept a discretionary return, we may be able to arrange this, but it will normally require the full unused order rather than individual surplus rolls and may be subject to the supplier's approval, batch requirements, return carriage and handling charges. We will confirm any applicable conditions before a return is authorised.

This does not affect any statutory cancellation or consumer rights that apply to your purchase.

Contact us as soon as possible. Whether an order can be changed or returned depends on the product and how far the supplier order or manufacturing process has progressed. This is particularly important for cut material, mixed paint and bespoke products.

Contact us promptly with your order number and photographs where possible. If a potential problem becomes apparent while cutting, hanging, fitting or using fabric, wallpaper or another material, stop work where reasonably possible and contact us before using more of it.

We will deal with faulty, damaged, misdescribed or incorrectly supplied goods in accordance with your statutory rights.

Yes. We offer made-to-measure curtains using fabrics from our extensive designer collection, with a choice of headings, linings and finishing options. We can also help with tracks, poles, measuring and fitting where required.

Yes. We make Roman blinds to order in suitable fabrics, with different lining and system options depending on the project. Measuring and professional installation can also be arranged where required.

Yes. We offer bespoke headboards and made-to-measure cushions, along with selected soft furnishings including throws, quilts, bed valances, tablecloths and tie-backs.

Yes, where a professional site measure is appropriate to the project. We particularly recommend measuring for bay windows, custom-bent tracks or poles, motorised systems, difficult access and other non-standard installations.

Yes. We work with experienced professional fitters and can arrange fitting throughout the UK mainland, subject to location, fitter availability, access and project requirements.

See our Curtain & Blind Installation page.

Yes. TM Interiors provides practical furnishing and decoration help based on decades of product and brand experience. We can help with fabrics, wallpapers, colour, pattern, scale, curtains, blinds, headboards, furnishings and decorative finishes.

See our Interior Furnishing & Decoration service.

Yes. Our showroom is at Millisle House, 41 Culley Court, Bakewell Road, Peterborough, PE2 6XD. Our normal opening hours are Monday–Friday, 10:00am–4:30pm. Saturday and Sunday are closed.

Appointments are preferred rather than compulsory. Booking ahead means we can prepare relevant pattern books, samples or collections and make sure the right person is available to help.

No. We work with more than 100 designer brands and cannot permanently hold every collection in the showroom. If you want to see a particular brand or collection, contact us before travelling so we can advise what is available.

If you find the same product elsewhere at a lower price, contact us before ordering with the product name, code and competing website or quotation. Certain offers and services are excluded. See our Price Match Policy.

Call 01733 230499, email info@tm-interiors.co.uk, or use our Contact Us page.