We hope you are completely happy with your purchase. As we supply a wide range of standard, cut-to-order, made-to-measure and bespoke products, return and cancellation rights vary depending on the product ordered.
Standard Products
Eligible standard products purchased online may be returned in accordance with your statutory cancellation rights and our Returns Policy. If you wish to return an item, please contact us before sending any goods back so that we can confirm the appropriate return procedure.
Returned products should be unused, in their original condition and, wherever possible, in their original packaging. Unless the goods are faulty, misdescribed or we agree otherwise, the cost of returning the goods is your responsibility.
Cut-to-Order, Made-to-Measure & Bespoke Products
Products that have been cut, made, mixed, manufactured or personalised to your requirements cannot normally be cancelled or returned simply because you have changed your mind. This may include fabrics and trimmings cut to length, made-to-measure curtains and blinds, bespoke cushions and pelmets, customised products and other items manufactured specifically to your specification.
Where a product is not normally returnable, we may still be able to approach the supplier on your behalf to request a return. Any such return is subject to the supplier's agreement and may be subject to restocking, handling and return delivery charges. We will confirm any applicable charges with you before a return is authorised.
Wallpaper, Paint & Batch-Sensitive Products
Return eligibility for wallpaper, paint and other batch-sensitive products will depend on the particular product and how it has been supplied. Products that have been cut to length, specially mixed, manufactured to order or otherwise produced to your specification may not be returnable. Please contact us before returning these items.
Faulty, Damaged or Incorrect Items
Please inspect your order carefully when it arrives and contact us as soon as possible if you believe an item is faulty, damaged or has been supplied incorrectly. Where applicable, please do not cut, alter, install or use the product once a problem has been identified, as we may need to inspect the goods or refer the matter to the manufacturer.
If an item is faulty, damaged or not as described, we will deal with the matter in accordance with your statutory rights. Nothing in our Returns Policy affects your statutory rights.
For full details, please see our Returns Policy and Terms & Conditions, or contact us on 01733 230499 or email info@tm-interiors.co.uk before arranging a return.