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GENERAL
Do you hold stock?
I have been told this product has been discontinued why does it still showing on your website?
Are your fabrics seconds?
No image appears for a product. How can I see the product?
SAMPLES
Why do you charge Delivery for samples?
What is the cost of a large returnable sample?
What are the size of samples?
I ordered samples but they have not arrived - why?
Can I order samples?
How do I order samples?
Do you charge for samples?
PAYMENT
How do I make payment online?
Do you accept American Express?
Can I make a bacs payment or wire transfer?
ORDERING
Is there a minimum order?
How can I place an order with you?
Why do you take payment before the order has been shipped?
Can I order by telephone?
Can I order from overseas?
Can I order via email?
How I get a quote from you?
How can I check the status of my order?
I have a VAT or EU VAT number can I order without being charged VAT?
DELIVERY
How much do you charge for delivery?
How long does delivery take?
Do you do a next day, express delivery service?
Can I have my order shipped to a different address?
Which couriers do you use?
Do I need to sign for my item?
Can my order be left with a neighbour or somewhere?
Can I track my order?
Once I receive your confirmation email confirming dispatch when is my order delivered?
Can I have my order delivered on a particular date/day?
What happens if my parcel arrives and it is damaged?
Can I have my order delivered on a Saturday?
What if I miss the delivery?
RETURNS
I wish to return my order, can I?
What happens if I ordered the wrong colour?
I have one/two rolls of wallpaper left over from my order can I return these to you?
PRICING
The price has changed from the last time I visited why?
Are you prices inclusive or exclusive of VAT?
CANCELLATIONS/CHANGES
Can I cancel my order?
How do I cancel my order?
Can I change or add anything to my order?